Reasons to use Facebook Messenger chat in your business

The Facebook Messenger chat on your page can help you in your business, whether online or offline , or even to achieve engagement with different types of users. The competitive advantage of integrating Facebook Messenger with SociLead Messenger , a tool that allows you to locate the Facebook Messenger chat on your website, manage comments automatically and even send mass messages to users who have interacted with you at some point , as well as classify them to have your own Facebook Messenger CRM. How can Facebook Messenger chat help you? Facebook Messenger is a chat that more and more people use, not only individuals but also companies . Facebook Messenger offers enormous management possibilities , and without a doubt it can be a great ally to manage your business and relationships with your clients, regardless of the type of business you have . Set a welcome greeting With Messenger Greetings you can set a customizable greeting to display when someone starts a conversation with your Page for the first time . This greeting will appear before sending any message and will provide the information you want people to have available before they send you a message .

Set expectations with instant responses This option can be used to greet customers and thank them for contacting you before responding to them personally . Turn on instant replies to automatically reply to anyone who messages your Page . Send the right message to each customer Check the customer's details on their card for information about them before responding . The context shows your time zone, your place of residence Job Function Email List and your order history, among other information. This way you can write a personalized message for him. Communicative self Identify your company's voice and use it to talk to people, instead of just talking to people . Your experience is a great opportunity to develop your brand's identity and voice through creative writing, and guide people through unique interactions using words and ideas . Save time with saved answers These allow you to write, save and reuse messages . They can be especially useful for answering frequently asked questions such as hours, email, or phone number.

Design with people in mind When designing your experience , keep your customers in mind and focus on solving the problems they face throughout their journey . Express what you think You can use a variety of rich media in Messenger experiences, including images, audio, video, GIFs, places, web content, and text . Take advantage of all the creative features available. Messenger puts its space at your disposal so that your brand can express itself . Provide the necessary help Experiences that are an extension of the customer journey as an additional service channel must follow an established infrastructure. You can integrate the experience into your CRM system and evaluate how to improve the current customer service process . Learn and improve If you want to integrate machine learning into your experience, keep in mind that you will need to test and learn , as well as improve and extend the logic and intelligence of the experience. This takes time and often requires a human component.

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